Frequently Asked Question

[Setup and Basics] Getting Started: Review Central
Last Updated 7 years ago

Navigate to Review Central > Marketplaces > Manage Reviews.

There you will see the product reviews for your listings.

  • Each row shows a review.
  • The Total Reviews column shows the total number of reviews for that listing and the distribution of review stars.
  • Use the filters to narrow the scope of your browsing.

Report reviews or leave public comments

If you want to request Amazon to remove negative reviews, click Actions > Contact Seller Support. You will be directed to Amazon's Seller Support site.

To add a comment to the review, click Actions > Add a Comment. You will then be presented with Amazon's comment box.

Change review status

After viewing and responding to reviews, you may want to change the status of the reviews to make them easier to find later. Use Actions to change the status of the review.
Status Description
Pending Reply Awaiting customer response.
Pending Resolved Customer has agreed to change review, but has not done so yet.
Resolved Negative review has been improved or removed. Final status
Unresolved Customer refuses to work with you to improve or remove negative review. Final status
Closed No action is needed for this review. Final status
You can also change multiple feedback statuses at once by using the batch edit Actions button above the list.

The review statuses also correspond to the filter categories. Marking reviews will make them easier to find using the filter later.

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