Filters: There are many filters available to target more specific customers. Please remember to select the correct options after toggling one of the Filters. 


The top three filters are basic options many of our users decide to toggle on.

• Exclude buyers who have left Negative Feedback in previous orders
  
• Exclude Buyers who have left Neutral Feedback in previous orders
  
• Exclude Orders already with Negative or Neutral Feedback
  

• Exclude Orders already been canceled or refunded

You can also exclude orders that fit in that description but be aware that it only applies to refunds on FBA orders.

• Exclude Orders Fulfilled by［Amazon / Merchants］

You can toggle on to exclude the orders fulfilled by Merchant/ Amazon.

• Exclude Orders with Item Condition: Used/ New

You can also specify which (if any) item condition you would like to exclude. For example, if you choose to exclude used items, the system will not send out solicitation emails to your customers that bought used items.

• Exclude Orders with a Total Order Amount between a specific range.

The filter here can avoid sending emails to customers whose orders with the list price that is too low so that there is a decreased chance to get Negative feedback or reviews.
For example, if you have a batch of low-quality products that you want to sell at your break-even point or just clear some of your inventory. If the list price is set at $1 to $5, you can specify the number for Min $1 to $5 dollars. With this, the system won't send solicitation emails to the orders within the price range.

• Exclude Orders shipped after a certain number of days from Order Date

• Send the second email a set amount of days after the initial email

With this setting, you can specify a particular day for the second emails to send out. If you set up the days to be ten days, the system will send out the second email ten days after the initial email.

• Exluced / Include Repeat Buyers

Toggling on the filter to exclude repeat buyers, the system won't send emails to the buyers who bought the same product multiple times.

• Exclude / Include the Orders with certain Shipping Country.

You can choose to exclude or include certain countries to send out the solicitation emails.

Please select the countries that you want to exclude or include sending emails to.
For example,
If you want to send emails to repeat buyers in the US, please include the Repeat Buyers filter and Include the product recipient country to be the US.
If there are 5 orders placed in the past 30 days and the recipient country is the US, the system will only send emails to these 5 Buyers.

• Exclude/Include orders with promotion/ship promotion
  
  Filters are created to avoid request Product Review on promotional order to comply with Amazon's guidelines. Please know that if you turn on include promotion orders then the emails will only create promotions associated with that item.

• Buyers can exclude or only include the orders by ASIN, SKU, and SKU (RegExp).
  
  Please follow the rule when you input the ASIN and SKU information.
  We recommend that you set campaign status to 'Test'. Find out if it works as you expect.

Positive Feedback Integration 

There are two filters that require extra authorization from your Seller Central account. Please refer to the Positive Feedback Integration support article for details.

• Exclude/ Include only Orders already with Positive Feedback

Below only focuses on the Include only function. The system will only target the order with Positive feedback(4-5 stars) in the past. If the customer has 5 orders which already have positive feedback in the past 7 days, this filter will flag that user as someone to receive an email. The ideal situation for this filter is when the seller wants to send out a review request for the orders that had positive feedback in the past.

To include only the Buyers left positive feedback in the past.
If the customer has left 18 Negative reviews but has left positive feedback before, the system will still target this customer and send out the solicitation email.

 In order to have all of the Positive Feedback integration filters toggled on, you need to first toggle on the filters listed in the Picture below.

Create a list of buyer email with No filters from orders received in the past 1 day.

Starting from November 19th, 2018, please note that we have Removed the ability to Create a list of buyer emails with No filter from orders received in the past 1 day from campaign filters.

Based on some of our effectiveness analysis, we found out that there are different factors causing buyers to leave neutral or negative feedback to sellers and various reasons for late shipments.

We’ve noticed that the outcome of the email automation feature’s ability to target users who left negative or neutral feedback has become insignificantly effective and it doesn’t really help to resolve buyers’ concerns. Given this, BQool decided to remove the filters for these three scenarios: Contact Negative & Neutral Feedback Buyers andLate shipment Notice, starting from November 19th, 2018.

After November 19th, 2018, to contact buyers who left negative and neutral feedback, users can sort out the neutral & negative feedback in the feedback Section and contact them by clicking on Action > Contact Customer to reply to the buyers who left feedback via email, directly from BQool. Users can also create email templates to expedite the process of
sending emails to their buyers.

For more information related to contacting Buyers for neutral & negative feedback, please visit:

How to Manage Feedback