US - BigCentral/ the Legacy Feedback Central

US- Feedback Central

Frequently Asked Questions

  1. [Internal Training] Registered Sub-user account Fails to Log-in BigCRM  
  2. Ticket Manager Check up SOP  
  3. [ Internal Training ] Email Campaign Template Disappearing for No Apparent Reasons  
  4. [ Internal Training] Buyers Edit the content of the Previous Seller Feedback or Product Review, but UGC of BigCRM doesn’t update the changes.  
  5. [Advanced Topics] AI-Powered Smart Schedule  
  6. [Advanced Topics] Buyer Blacklist  
  7. [Advanced Topics] Email Credit - New  
  8. [Advanced Topics] Email variables  
  9. [Advanced Topics] EU VAT Invoices - Update  
  10. [Advanced Topics] Positive Feedback Integration (PFI) - Change!  
  11. [Advanced Topics] VAT Numbers and Rates  
  12. [Email Content] The Character Limitation of the Product Tile on different Platform  
  13. [FAQ - Click to See More Questions] Adding an email to Amazon's approved senders list  
  14. [FAQ - Click to See More Questions] Can I choose the exact time of the day to send out emails?  
  15. [FAQ - Click to See More Questions] Can I set email schedule to 0 days?  
  16. [FAQ - Click to See More Questions] How come I don't see any neutral or negative feedback?  
  17. [FAQ - Click to See More Questions] How long do buyers have to leave feedback for me?  
  18. [FAQ - Click to See More Questions] How long do buyers have to remove feedback?  
  19. [FAQ - Click to See More Questions] How to Configure Your Buyer Opt-Out Email System  
  20. [FAQ - Click to See More Questions] How to rearrange my Email Campaign  
  21. [FAQ - Click to See More Questions] I have around 1000 orders in 7 days, but why doesn’t the amount of the pending emails match the order numbers.  
  22. [FAQ - Click to See More Questions] Is the automated system really sending out email? Why couldn’t I find the sent email in Amazon Seller Central?  
  23. [FAQ - Click to See More Questions] Potential Blacklist Issue  
  24. [FAQ - Click to See More Questions] There are lots of Pending Emails. Will Feedback Central send them out all at once?  
  25. [FAQ - Click to See More Questions] What does the error message mean in my Feedback Central?  
  26. [FAQ - Click to See More Questions] What Happens when I Pause Orders?  
  27. [FAQ - Click to See More Questions] What is the email notification for negative feedback on Seller Service?  
  28. [FAQ - Click to See More Questions] What is the Feedback Central at BQool? What is the main purpose for this software?  
  29. [FAQ - Click to See More Questions] What kinds of Email Schedule settings are available?  
  30. [FAQ - Click to See More Questions] What should I do when switching over from Feedback Genius  
  31. [FAQ - Click to See More Questions] When Buyers reply to a solicitation email, where will the message go?  
  32. [FAQ - Click to See More Questions] Where will the email be sent to if a customer responds?  
  33. [FAQ - Click to See More Questions] Why am I seeing "Test" in the email subject line  
  34. [FAQ - Click to See More Questions] Why can I only see the neutral and negative feedback in Feedback Central but not positive feedback?  
  35. [FAQ - Click to See More Questions] Why couldn't I receive Test Email?  
  36. [Internal Knowledge] Where to find the Email Notification sent to the Users end?  
  37. [Internal Knowledge]The Email Variable Presentation Discrepancy in the JP marketaplace.  
  38. [Internal Training] After connecting to MWS, what data will be imported to BigCRM?  
  39. [Internal Training] Ticket Manager Feature: Editable Ticket Type  
  40. [internal Training]Why do BQool Feedback and Product Review Variables Redirect Customer to Error Message Page?  
  41. [Manage Feedback] Feedback status  
  42. [Manage Feedback] Feedback status settings  
  43. [Manage Feedback] How to Manage Feedback  
  44. [Manage Feedback] One-time Feedback Email Templates  
  45. [Setup and Basics] Sample Campaigns  
  46. [Setup and Basics] Dashboard  
  47. [Setup and Basics] Email Campaign Filters  
  48. [Setup and Basics] Emails  
  49. [Setup and Basics] Getting Started: Feedback Central  
  50. [Setup and Basics] Images  
  51. [Setup and Basics] Settings > General  
  52. [Setup and Basics] Tutorial Videos for Feedback Central  
  53. [Setup and Basics] [New] Email Campaign Set Up with Revolutionary AI-driven technology  
Help Topics

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