Frequently Asked Question

Before you contact customers with BQool, make sure the email address you choose to use is registered as an approved sender on Amazon. Otherwise, Amazon blocks your email, preventing it from reaching your customer. Follow the steps below to register your email with Amazon:

---

1. Log in to Amazon Seller Central

You will need to approve each address using the alternate address verification tool.
alternate address verification tool (US Marketplace)
alternate address verification tool (JP Marketplace)
alternate address verification tool (EU Marketplace)


After you sign in, you see the Alternate Address page under Message.

---

2. Add email to approved senders list

Enter the email address you would like to use for contacting customers and click Add to list under Approved Senders.

You are now an approved sender.
Note: Customer replies will be sent to the Customer Service Email registered under Amazon Settings > Account info.