Frequently Asked Question

[FAQ - Click to See More Questions] Potential Blacklist Issue
Last Updated 6 years ago

Buyer Name not Being Generated When Only Adding the Buyer Email to the Blacklist

When only adding the Buyer Email to the Blacklist, the corresponding Buyer Name won’t be generated. The reason is that the system can only detect the Buyer Name through the inputted Order ID.

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Please don’t add an email address with 2 parts separated by a plus sign as outlined below.
ytgxz0l45s1rb97+A076994328K1YNUJL60FW@marketplace.amazon.com

Buyer Name not Being Generated When Only Adding the Buyer Email to the Blacklist

When only adding the Buyer Email to the Blacklist, the corresponding Buyer Name won’t be generated. The reason is that the system can only detect the Buyer Name through the inputted Order ID.

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When users input an Order ID in the Blacklist search bar manually or by using the Bulk Upload method, the system is then able to detect and populate the corresponding Buyer Name and Buyer Emails.

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