Frequently Asked Question
[ Internal Training ] Email Campaign Template Disappearing for No Apparent Reasons
Last Updated 6 years ago
The possible causes of a Template disappearing after the free trial ends are outlined below:
If customer purchases the $10 subscription--
1. The customer may have enables the AI functions during the Trial period.
2. The customer may have enabled one of the Positive Feedback integration features during the Trial period.
When encountering the template disappearing issue, please check whether the subscription is $10.
Please also ask the customer whether they have enabled the AI functions or Positive Feedback integration filter or not.
If customer purchases the $10 subscription--
1. The customer may have enables the AI functions during the Trial period.
2. The customer may have enabled one of the Positive Feedback integration features during the Trial period.
When encountering the template disappearing issue, please check whether the subscription is $10.
Please also ask the customer whether they have enabled the AI functions or Positive Feedback integration filter or not.