Frequently Asked Question

Here is a Ticket Manager Check-up SOP to you for future reference. Please make sure to check the following before submitting the IT ticket.

1. Did the user actually add BQool email to Customer service Email?
   If so, please provide us a screenshot of it from Seller Central.
   
   

1. After the Ticket manager is set up correctly, did the user receive a new ticket from buyers? If so, provide us the new customer inquiry received to date and the inquiry from Seller Central after they have set up the Ticket Manager.